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Support : Knowledge Base : E-Mail Configuration for Mozilla Thunderbird
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Mozilla Thunderbird and InfoGears Email
Before starting, make sure to have the following information:
- your email address
- your username
- your password
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Mozilla Thunderbird is the preferred (recommended) email client of InfoGears.
How to create a new account:
- Access the wizard from the menu, under File->New->Account.
- Select "Email Account" as the type of account and click Next.
- Type your name and email address and click Next.
- Select POP or IMAP.
POP3 Option: Moves mail from the server to your computer. If you get lots of large email, and have a smaller quota you will want to use this option.
IMAP Option: This one allows you to leave all mail on the server. The advantage of this is that you can access all your email from anywhere at anytime. However, if you do not have much email space, your mailbox will become full, and you will not be able to receive any more messages.
Recommendation: Use POP3 in most cases. For those that would like the IMAP option, please contact InfoGears about getting your quota increased for an additional fee.
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For incoming server use: mail.infogears.com.
If you choose to use POP3 (standard), you may want to uncheck the "Use Global Inbox" checkbox. That way if you add another account to Thunderbird, the two accounts will not save email to the same spot.
If you have not previously set up an smtp server, the window will ask you now. If asked for an outgoing server, use: mail.infogears.com.
Click Next.
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Enter your InfoGears email username in the "Incoming User Name" prompt. (ie. abcd-john).
Click Next.
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Enter a name for your account or just use the default which is your email address.
Click Next.
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Uncheck "Download Messages Now". We want to secure the connection first.
Click Finish. (If asked to download messages after this, just press cancel.)
- Now go to Tools->Account Settings from the Menu.
- If you were asked for an outgoing mail server, or if you are using InfoGears as your outgoing mail server, then you need to use all the settings specified in this image. Select Outgoing Server(SMTP) in the left side navigator. Your username should be the only difference in these settings. Make sure to use it, and that your settings are the same! The TLS option will keep your data encrypted between your client and our servers, making sure that internal communication is secure as well as your username and password. (If the email goes onto the Internet it will not be secure.)
- Select the account you just setup. If it has a plus sign next to it, click the plus sign to expand the account.
- Now Click on Server Settings underneath your account name. Click on "Use Secure connection (SSL)". This ensures that your email is encrypted between the server and you. Do NOT use "Use secure authentication".
Also select how often you want your email checked, as well as whether you want it checked when your client first starts up. You'll probably want to check "automatically download new messages." Check your username at the top and verify it is correct.
The rest of the settings should be ok. Click "OK." and you are finished.
You should be all set with Thunderbird now!
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